Reference

Legal terms for your magnet33 account

magnet33 Legal sets out how we handle account access, local wallet checks, personal data and policy requests in Indonesia.

Account termsData requestsPolicy supportIndonesia access
magnet33 Legal terms for your magnet33 account
POLICY HELP DESK

Where to ask about Legal matters

A clear support route helps when a Legal question blocks account access or leaves a wallet record unclear.

Account access If phone verification or a login check stops you reaching the lobby, use account…
Wallet records For DANA, OVO, GoPay or QRIS questions, send the receipt reference, date and amount…
Legal requests Use the support desk when you want to ask about a policy clause, request…
DATA HANDLING

What we do with your account records

Legal on magnet33 also covers the practical handling of information connected with your account. We collect only what is needed for account access, payment matching, security checks and support responses.

Account details

Your phone number and account details support access checks and help us identify the correct record when you contact us. Keep them current, and tell support if a detail no longer belongs to you or was entered incorrectly.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be compared with your account record to resolve a payment status. We use the receipt or transfer reference you provide to reduce mistaken matches.

Cookies

Cookies can keep your session and selected account path working between pages. If you clear them, you may need to complete login or phone verification again. Ask the support desk if a cookie setting changes how your account opens.

Account security

We may pause an access attempt that does not match your usual account details or device path. Confirm the phone step through the account route rather than opening another account, then contact support if the check remains unresolved.

Record retention

We retain account, payment and support records for the period needed to manage policy duties, resolve disputes and meet applicable legal requirements. The support desk can explain the type of record involved and whether a change request applies.

Change requests

To request a correction, access a copy of your data or ask about removal, contact support from the account help path. Include the affected detail and your linked phone number; we verify ownership before making or discussing a change.

Answers about magnet33 Legal terms

These Legal answers cover the questions you may have before opening an account or asking us to change an existing record. We keep the wording direct because account access, payment records and personal data should not depend on guesswork. If your situation is different, use the support route described above and include the specific account step or receipt reference.

The magnet33 Legal page covers account access, phone verification, payment record matching, cookies, account security, data retention and requests to correct or access your records. It also explains how to contact us when a policy question affects your account in Indonesia.

Access depends on local law. Before opening an account, confirm that this type of service is permitted where you are located. We may request phone verification and account details, and we may pause access when eligibility or account ownership cannot be confirmed.

Our Legal terms explain how payment references may be checked against your account. If DANA, OVO, GoPay or QRIS shows a pending or mismatched status, keep the receipt details and contact support through the account help path so we can check the relevant record.

We may keep account details, phone verification results, payment references, security events and support messages needed to operate access, resolve disputes and meet legal duties. Ask support for the record category involved and the available process for a data request.

Contact the support desk from the account help path and identify the detail that needs correction. Include the phone number linked to your account, but do not send a password. We verify account ownership before changing personal details or discussing private records.

Cookies can preserve your login session and account path on a mobile browser or desktop device. Clearing them may require another login or phone verification step. If the lobby does not open after your browser settings change, contact support for an access check.

Our support desk handles questions about Legal terms, account records, payment references, cookies and access changes. Use the account help route, describe the policy issue clearly and include a receipt reference when your question concerns DANA, OVO, GoPay or QRIS.